Cancellation policy

Some items in our store may be offered to you as a subscription or a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases. 

Subscriptions 

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. 

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you want to pause or cancel your subscription so that it does not auto-renew, you can do so at any time.

Pausing subscriptions will stop auto-renewals until such time the subscription is unpaused. You will not be able to benefit from subscription benefits while in paused status, and the subscription renewal date will not change.

Your order confirmation emails and online account have links to your order. You can manage your subscription from there.

See our Refund policy for more details on returns and refunds.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund.

See our Refund policy for more details on returns and refunds.